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1. Can Cyno health services be covered by insurance?

Yes, in some cases. It’s important to ask your insurance provider which virtual health services are covered under your specific plan. After a purchase is complete, you will receive an emailed receipt which will contain all required information that you can submit for reimbursement if the coverage applies.

2. Does Cyno have a mobile app?

Not yet! Right now, we are a web application. This means that you can access Cyno through your web browser at www.cyno.ca.You can access the application from any phone, tablet, laptop, or PC.

3. Are Cyno providers licensed to practice in my province?

Yes, for all regulated services.

4. Is Cyno secure?

Absolutely! Your security is priceless, and we take it very seriously.Cyno meets all Canadian privacy and security compliance and as well HIPAA standards.

5. What payment system does Cyno use for credit card payments?

Cyno uses Stripe’s payment platform for all non-corporate client transactions. Stripe is secure and meets all Payment Card Industry (PCI) compliance standards.

6. Are all Cyno providers located in my province?

Yes, for all regulated services. If a service is not regulated in the province where you reside, then it is possible for the provider to be located in other parts of the country.

7. What if the provider I’d like to work with doesn’t have availability?

There are many cases when our providers have additional availability that they can open upon request. Please let us know at support@cyno.ca, and we will try to have that provider open up accommodating time slots wherever possible.

8. What if there is a technical issue during a session?

If you experience any technical issues during a session such that the session cannot be completed to your satisfaction, please email us at support@cyno.ca, and we will happily refund you the cost of the session.

9. What if I need to rebook a session?

All sessions can be re-booked on Cyno (while logged in) at anytime up until 24-hours before the appointment. Out of respect to our providers there is no option to re-book for another time if there is less than 24 hours until the appointment.

10. Can I cancel a session after it is booked?

No. While you do have the option to re-book a session up until 24 hours before the appointment time. This rule is put in place out of respect for your fellow Cyno users that are trying to book the same time slots.

11. What if I am unhappy with the quality of service from my provider?

If you are unhappy with the quality of service that a provider has given you, please email support@cyno.ca, and we will refund you the cost of the session. No questions asked (but comments are welcome).

12. What if the type of health provider I need isn’t listed on Cyno?

We are always looking to add more providers and types of health experts onto our platform! If you have a suggestion, please let us know at support@cyno.ca.

13. What quality of internet connection is required for Cyno?

In general, if you can use other common video-streaming services(i.e., Facetime, Skype, Zoom, etc.), you can use Cyno! But for technical purposes, please have 600 kbps (640x480 @ 30 FPS) of bandwidth or greater.

14. What equipment is required to use Cyno?

Any mobile device or tablet that meets the required specifications for processing ram, internet bandwidth, and has a camera and microphone. For android devices, please use Chrome or Firefox browsers and for Apple devices use Safari browsers.

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