Yes, in some cases. It’s important to ask your insurance provider which virtual health services are covered under your specific plan. After a purchase is complete, you will receive an emailed receipt which will contain all required information that you can submit for reimbursement if the coverage applies.
Yes, for all regulated services.
Absolutely! Your security is priceless, and we take it very seriously.Cyno meets all Canadian privacy and security compliance and as well HIPAA standards.
Cyno uses Stripe’s payment platform for all non-corporate client transactions. Stripe is secure and meets all Payment Card Industry (PCI) compliance standards.
Yes, for all regulated services. If a service is not regulated in the province where you reside, then it is possible for the provider to be located in other parts of the country.
There are many cases when our providers have additional availability that they can open upon request. Please let us know at firstname.lastname@example.org, and we will try to have that provider open up accommodating time slots wherever possible.
If you experience any technical issues during a session such that the session cannot be completed to your satisfaction, please email us at email@example.com, and we will happily refund you the cost of the session.
All sessions can be re-booked on Cyno (while logged in) at anytime up until 24-hours before the appointment. Out of respect to our providers there is no option to re-book for another time if there is less than 24 hours until the appointment.
No. While you do have the option to re-book a session up until 24 hours before the appointment time. This rule is put in place out of respect for your fellow Cyno users that are trying to book the same time slots.
If you are unhappy with the quality of service that a provider has given you, please email firstname.lastname@example.org, and we will refund you the cost of the session. No questions asked (but comments are welcome).
We are always looking to add more providers and types of health experts onto our platform! If you have a suggestion, please let us know at email@example.com.
In general, if you can use other common video-streaming services(i.e., Facetime, Skype, Zoom, etc.), you can use Cyno! But for technical purposes, please have 600 kbps (640x480 @ 30 FPS) of bandwidth or greater.
Any mobile device or tablet that meets the required specifications for processing ram, internet bandwidth, and has a camera and microphone. For android devices, please use Chrome or Firefox browsers and for Apple devices use Safari browsers.